Why is it so hard for suppliers to do what is expected of them. To actually do what is not only expected of them, but what is THEIR JOB – to get back to their customers? I just don’t get it.

In one case I actually turned to the CEO after months of silence (and of course a number of reminders). And in the other case we are looking into the fact to start talking money (and then I am not thinking of providing EXTRA) to get them understand that we are serious.

I just want to get the service I’m expecting as a paying customer. If you can’t manage bring in some who can.